Sid’s Ponds & Gardenscapes Inc. values customer satisfaction. If you are not completely satisfied with your purchase, we are here to help. You have 30 calendar days to return an item from the date you received it, with some exceptions as noted below.

To be eligible for a return:

a. The item must be unused and in the same condition that you received it.

b. Your item must be in its original packaging.

c. You will need to present a receipt or proof of purchase.

Certain types of items cannot be returned, including:

a. Perishable goods (e.g., plants, flowers, or similar products) b. Custom orders or personalized items c. Clearance items or items marked as “Final Sale”

Once we receive your item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment. The processing times for refunds may depend on your card issuer’s policies.

If the item you purchased is defective, you can choose to exchange the product for the same item instead of a refund. Please email online@sidsponds.com or call 905-824-5104 to initiate an exchange process.

Sid’s Ponds & Gardenscapes Inc. will facilitate the return process. Please email online@sidsponds.com or call 905-824-5104 to start the return process for your item. Please refer to our Hours of Operation below for the best time to email or call.

Monday – Saturday | 8:00 am – 6:00 pm

Sunday | 9:00 am – 3:00 pm

*Please be aware that the state of the item in question to be returned will determine shipping cost refund eligibility. Sid’s Ponds & Gardenscapes Inc. reserves the right to determine shipping cost refund eligibility.

a. For Defective or Broken items: If you receive a refund, any shipping costs paid will be included in your refund.*

b. For Non-Defective Items: If you receive a refund, any shipping costs paid will not be included in your refund.*

Sid’s Ponds & Gardenscapes Inc. reserves the right to update or modify this Return Policy at any time without prior notice. For this reason, we encourage you to review the policy each time you purchase products from us.

If you have any questions regarding our return policy, please contact us at online@sidsponds.com or 905-824-5104.